Thank you for shopping at Benchusch. If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Benchusch.
Website refers to this website.
Product refers to the products offered for sale on the website.
Orders mean a request by You to purchase products from Us.
Any product once received by you, can be returned to us for a refund or replacement within 30 days of delivery of the package if:
- You received a damaged/faulty product;
- You received a wrong product;
- Your product didn’t arrive;
- You aren’t satisfied with the product.
If you received a damaged product, please contact us with proof as below:
- The photos of original package with front and back sides.
- The photos or video of the defective product(s).
- The photos, video or screenshot showing the malfunction of the defective product.
We will usually offer you a refund or send a replacement, as soon as the problem is confirmed. You will be responsible for all cost and risk of returning the Goods to Us. We do not take responsibility for goods damaged or lost in return shipment.
Return of or refund for purchased Products shall not be entertained by Benchusch if:
- The Product has been used or altered in any manner;
- The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- The product is not accompanied by the original invoice of purchase.
- The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;
- The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
- The product was marked as non-refundable, clearance sale/final sale, gift or promotional item;
- There are any major stains, dents, scratches, tears or any other damage to the Products or any part thereof;
- The Product doesn’t reach us in sellable condition;
- Benchusch is satisfied that the Product has been rendered used, defective or unusable;
We reserve the right to refuse returns of any product that does not meet the refund conditions in our sole discretion. We will usually offer you a refund or send a replacement as soon as we receive the product from you. This process might take 14 days to a month depending upon the different scenarios.
You can cancel your order before the product has been shipped. Amount paid will be refunded back to the same mode which was chosen by you at the time of making the payment. Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouse.
To exercise your Refund/Replacement/Exchange rights, please contact us at:
138 N Brand Blvd Suite 200 Unit# 193 Glendale,
CA 91203 United States